On 6 March 2013 the new national “Violence against women support hotline" became operational.During a press conference for its launch, the Minister of Family Affairs, Mrs Schröder, gave a presentation about the hotline services and the associated campaign.
By offering low-threshold, local and 24-hour services, the helpline hopes to make access to the support system easier for women facing violence.While it is primarily intended for women who have experienced violence, the hotline also aims to inform friends and relatives of victims of violence and professionals alike on the different forms of violence and the support options available.
If required, qualified counsellors can refer the caller to support facilities and specialised counselling centres in their area.
The toll free helpline is available night and day on 08000 116 016 or on the Internet for those requiring sign language. The caller can remain anonymous.The helpline also works with interpreters and can offer over-the-phone counselling in Turkish, Polish, Russian, English, French, Spanish, Portuguese, Italian, Greek, Serbo-Croatian, Bulgarian, Romanian, Farsi, Vietnamese and Arabic.
For more information please visit the website www.hilfetelefon.de.Various information materials (poster, flyer, online banner) can be downloaded or ordered from the site.
The KOK helped train counsellors and raise their awareness before the helpline was launched.Naile Tanis gave staff a training course on human/women trafficking, forced marriages and exploitation through prostitution.She is also a member of the interdisciplinary board advising the helpline on political issues and providing a link to practice.Naile Tanis accepted the three-year appointment offered by Kristina Schröder.
You will find the helpline flyer in this PDF document.
You will find the helpline flyer in basic German in this PDF document.